Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, and property address when you call us, fill in a form, or request a quote. If you book a survey, we may also record details about your property and the spray foam installation.

We also collect some information automatically when you use our website. This includes your IP address, browser type, pages you visit, and how long you stay. We use cookies and similar technologies to gather this data.

We use your information to respond to your enquiries, provide quotes, arrange surveys, and carry out spray foam removal work. We also use it to manage appointments, send invoices, and keep you updated about your job.

With your consent, we may send you occasional updates about our services or offers. You can opt out at any time. We also use your data to improve our website and services, and to meet our legal and accounting obligations.

Our website uses cookies to help it work properly and to understand how visitors use it. Cookies are small text files stored on your device. They do not harm your device and do not contain viruses.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect information anonymously and do not identify you personally. They help us see which pages are popular and how we can improve our site.

We may also use third-party services for email marketing, scheduling, and payment processing. These providers only access your data to perform specific tasks for us and are bound by confidentiality agreements.

We do not sell or rent your personal information. We may share it with trusted partners who help us run our business, such as surveyors, subcontractors, and IT providers. They only receive the information they need to do their job.

We may also disclose your data if required by law, to enforce our legal rights, or to protect the safety of our team and customers.

We keep your personal information only as long as needed for the purposes we collected it. For example, we keep job records for up to 6 years to meet accounting and legal requirements. After that, we securely delete or anonymise your data.

If you have opted in to marketing, we keep your contact details until you unsubscribe or ask us to remove them.

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. We use secure systems, encryption where appropriate, and restrict access to your data to trained staff who need it.

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Under UK data protection law, you have the right to access the personal information we hold about you. You can also ask us to correct, delete, or restrict how we use your data. You have the right to object to processing and to data portability.

To exercise any of these rights, contact us using the details below. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have accidentally collected data from a child, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically.